Transformations don’t happen overnight.

To be effective and ensure maximum benefits, you will need to regularly monitor your plans and make adjustments accordingly. Our aim is to do just that; we work with you to design and implement a change strategy that will create the transformation you seek to help future-focus your business. We help you identify the ultimate goal and then make a plan to achieve it. Whether you need to update your organisational ambition as you grow, introduce new technology or train on new skills, we support you from implementation to communication so your change will have the impact you are seeking.

People-Engagement

While all changes affect people, people engagement can be some of the most challenging and most rewarding simultaneously. As such, you need to have a solid plan for the transition you are asking your people to make. As your change partner, we help your people understand what the goal of the change is to support new approaches as opposed to fixing deficiencies. We will advise, shape, and help you implement required strategies and training to up-skill your teams and help embed the desired organisational cultural shift you are seeking. In doing so, your people will view the change as a benefit and see that you are willing to invest in their personal growth.

Customer Experience

The continual growth of technology has given rise to customers having so much choice available at their very fingertips. As such, customers literally hold the control in their very hands and are continually seeking the next great experience. For many customer centric brands and organisations, this means that you must constantly find ways to not only attract but retain a loyal customer base by differentiating yourself from your competitors. In many cases, this means having to let go of traditional ways of doing things and possibly adapting your business, people and brand so it will to appeal to your existing customers while attracting a new type of customer. Working with you, we look at how your organisation meets the six basic needs of your customers, identify the gaps lie and then deliver sustainable outcomes that improve performance, maximise your people’s potential and drive business success through a heightened customer experience.

The Mindshift Group focuses on three key areas of organisational change and business consulting. We specialise in People Engagement, Brand Experience and Customer Experience.

Our immersive coaching sessions enable C-suite leaders, managers and directors to maximise their potential by leveraging their strengths, recognising areas for development and setting clear goals.

Our Leadership Training & Development journeys are tailored to your specific organisational strategy and ambition which combine modular blended learning and 1:1 coaching.

“

Michael has worked with me every year since 2007, and I have been consistently impressed with his very high levels of professionalism, and deep knowledge of his subject. Michael has provided presentation skills training drawing on his insights as a professional actor, and he has repeatedly demonstrated insight in designing and customizing his courses to meet our needs. The results are exceptionally high workshop evaluation scores, and extremely happy delegates who recognize they have gained real insights into their own presentation capabilities.

Eric Cassells, Consultant
Kennedy & MacNaughton